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Replying to:
ShyMae
QuickBooks Team

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I appreciate the detailed explanation and all the efforts you've put into resolving the issue, ARamirez. I'll point you in the right direction to further investigate the status of your case. 

 

Since you mentioned that you've already updated your Windows and tried different troubleshooting steps without success, I recommend contacting our technical support again. I understand that you've already invested significant time and effort. However, our experts have specialized tools to identify the root cause of the issue and provide you with further updates on your case. They can also advise you on the necessary steps to resolve this matter.

 

To reach our support team:

 

  1. Go to the Help menu and click QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Type a short description of your issue and concern in the box provided, then Continue.
  4. Sign in to your Intuit account, choose Continue, and pick Continue with my account.
  5. You'll receive a single-use code in your email; enter the code and Continue.
  6. Hit Have us call you.

 

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For future reference, if you want to save your data, you can manually save a backup copy of your QuickBooks Desktop company file or export your list and transactions

 

Rest assured that redirecting you to our technical support team will ensure you can resume your work promptly.  Whenever you require further assistance using QuickBooks Desktop, I'm here to help. 

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