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Cranky2023
Level 3

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I'm using Enterprise 2024 and would like to use this feature for charges by those outside of the accounting team for charges on the company card. We gave access to one outside person; they submitted a Target receipt which I can see & review in Receipt Management. 

 

1st attempt: update/correct the bank card, enter the account, update the vendor (QB doesn't recognize that "Target" and "target" are the same vendor). Result: "Transaction creation failed. We were unable to create the transaction. Please try again."

 

2nd attempt: update/correct the bank card, enter the account, update the vendor (QB doesn't recognize that "Target" and "target" are the same vendor), delete from memo anything odd (' / - $). Result: "Transaction creation failed. We were unable to create the transaction. Please try again." 

 

3rd attempt: enter the transaction in QB as a credit card charge. Update/correct the bank card, enter the account, update the vendor (QB doesn't recognize that "Target" and "target" are the same vendor), delete from memo anything odd (' / - $). Result: "No matches found. No match was found for the receipt. Please create a transaction and attach the receipt to it."

 

What is the problem? If it has something to do with my access in QB Desktop or is it something else? 

 

Guidance please.

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