Thank you for providing further details, GlennRene. Allow me to go into details about your scanner app and route you to the appropriate support.
Since you're experiencing the same problem after performing basic troubleshooting steps, I recommend contacting our QuickBooks support team. They are experts in dealing with such situations and can securely access your account to investigate why the scanners revert to the Google App Store version over time.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then click QuickBooks Desktop Help.
- Click Contact Us.
- Enter a brief description of your concerns.
- Click Continue.
- Choose to chat with us or Have us call you.
To ensure that we can assist you promptly, please refer to our support hours and types for more details.
Additionally, you may find this article helpful on utilizing barcodes to streamline data entry in QuickBooks Desktop, making it quicker and more efficient: Set up and use barcode scanning in QuickBooks Desktop.
Feel free to reach out if you have any additional inquiries regarding tracking and configuring your scanner. We're always here to lend a helping hand. Take care.
