I'm not an idiot, I've been using QBO for over 6 years.  The problem is it won't allow us to select a custom form.  Its selected but automatically defaults to the QBO for and it looks embarrassingly horrible and is missing the required details our customers require.   Your engineering team is terrible everything worked fine until you did a change and obviously never Beta tested the changes.  We went through the same thing about 3 years ago when you deleted all the existing QBO estimate and invoice templates and never told anybody you were doing it.  One day we just went to work and bam here is your poop sandwich served by QBO.