We recognize the inconvenience caused by this,Kathy. This isn't the kind of service we wish you to have.
Currently, we have an ongoing investigation (INV-104271) with the tab key that doesn't proceed on the next line. Rest assured that our engineers are doing their best to fix it as soon as possible.
I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. By doing so, you'll receive email updates on the progress of the investigation and be promptly notified once a resolution is reached.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in Talk to a human, then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose a way to connect with us.
For more details about our support availability, refer to this article: Contact Support.
Moreover, you can see this article as a guide when recording and receiving invoice payments from your customers using QBO: Record invoice payments in QuickBooks Online.
We appreciate your patience and understanding while we work to fix this issue. Don't hesitate to respond if you have any more questions. We're always available to assist you.
