@jenop2   RE: I would recommend reaching out to our support team about the issue with the price rules. 

You would, except for what? You don't mention.

And, by the way, you appear to be part of the support team you seem to be trying to suggest we contact. So that makes no sense at all!

Why is it that three employees have replied to this thread and you all say something different, and somehow manage to make it worse?  You collectively made various clams that appear false, and now you just punt?

Here's a suggestion: Find out what is wrong / what has happened. Then reply and let us all know what that is and when it will be fixed.