Hey there, @SuperStar777. 

I appreciate you hopping on this thread. 

Since we'll need to review your account further for this problem, I recommend contacting our Customer Support Team. Here's how: 

1. Go to the Help ? icon in the top right-hand corner. 
2. Tap Contact Us.
3. Enter your question and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

I'm only a post away if you need me again. Take care!