I’ll make sure you will be able to set price rules successfully in QuickBooks Online (QBO), @marksoar.

To ensure that QBO recognizes your price rules, make sure your price rule configurations are accurate. Double-checking your configurations can help you avoid any potential errors.

If you have checked and verified that all settings are correct, yet the price rules are still not applying, let's proceed with troubleshooting steps to address this unusual behavior of the program. Open a private browsing window. You can use the following keyboard shortcuts for popular browsers: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you have opened the browser window, log in to your QuickBooks account and check if price rules are now working. If it is, proceed to clear your browser's cache. 

This process will help eliminate any errors or glitches that may be occurring in the system. Alternatively, you can use other devices and supported browsers to ensure everything works as expected.

I've included a link that covers all the tasks you can do when using the customer feature: Topics about your company's income and customers.

You can always get in touch with us for assistance in managing the prices of your products and services. Our team is always available to help.