I have to say, this just seems par for the course. Intuit has always been terrible in so many ways, from the really unhelpful AI responses that they try to fool us with by showing "employee" under the name, to doing roll outs on software that isn't even remotely done.  

Seriously can't understand why a company would release something that can't be used.  The culture must be so bad over there they push this garbage out so it looks like they are doing something so they don't get fired, when in reality, this is the reason people should be fired! 

So crazy and so frustrating! Don't even get me started on the credit card process for in person! It is literally unimaginably bad, like I don't understand how it got through any kind of low level approval process.  The whole place must be crazy town.