Thanks for sharing, this is near verbatim the response I received over the phone, although they said it was geographical. Sequential account set-up roll-outs make even less sense since these companies were created at the same time, but regardless, it's a frustrating 'system'. As you mentioned, it's been about 8 months since the invoice roll-out and with the latest dashboard layout, i'm not hopeful our accounts will ever look similar again. It becomes increasingly difficult to train employees on how to use this software when it does not match across the board, and it's frustrating after reading your response, that engineering or whoever can't simply 'turn on' an update when customers have multiple companies. Unfortunately, this continued mis-match of software and poor customer service is leading me to evaluate other accounting software solutions and I believe we'll be making the switch to Xero. 

Thanks for a good 12 years, Quickbooks, but we cannot continue to work with chaotic and uninformed updates that affect workflow.