Thanks for joining the thread and sharing what you've done to address the issue, @smorgan01.
Since you keep getting the unrecoverable error, I'd suggest running the QuickBooks File Doctor from QuickBooks Tool Hub. This helps fix common errors within the company file so you can get back to work.
First, download the most recent version (1.6.0.3) of the QuickBooks Tool Hub and save the file somewhere you can easily find it. Once done, download the file and install it on your computer. After that, follow steps two and three of this article to fix the errors in QuickBooks Desktop: How to use File Doctor to fix company file issues in QBDT.
If you're still getting the same results, I recommend contacting our customer support again. They can help further review your account and investigate the issue. Here's how to connect with them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account, then select Continue, and click Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Click to chat with us or Have us call you.
Once your customer receives their email and pays the invoice, you can now record the payment inside QuickBooks.
If you're able to view your bank transactions without error, please see our guide about categorizing them in the Banking menu: Add and match Bank Feed transactions in QuickBooks Desktop.
Please let me know if you have additional questions about sending invoices to your customers or viewing your downloaded transactions. I'll be here to assist you further. Have a good one.
