Thank you for participating in the thread, accountingMMI.

To assist you better, can I ask for further details regarding what type of report that was generated?

For now, kindly ensure to double-check if the payment for that invoice is fully paid. Please note that if the payment has been made partially, the invoice will not indicate as paid.

Additionally, kindly ensure that you have filtered the correct date on when the invoice prepayment was processed.

You can refer to these steps on how to check the payment:

1. Go to Customers.

2. Select Customer Center.

3. Look for the customer, then look for the invoice.

4. Check the Opening balance if how much was paid on the invoice.

Also, you can visit our link on how to personalize your reports in QuickBooks Desktop: Customize reports in QBDT

If you have more concerns about running your reports, don't hesitate to comment or reply. I'm always here to help.