I'm starting to think the Intuit Employees in this forum are just bots.  They're obviously not AI, as AI would learn that the scripted answer they give about contacting Customer Support is not resolving this issue.  I can't get Customer Support to escalate this issue, as they claim they can resolve the issue just as long as I 'stay on the line' as the 'tech continues to work on it'. 

@MJoy_D , how do we get this issue escalated to someone in development that can actually resolve it?