I understand the importance of using the QuickBooks app on your new phone with ease, borges.
Upon checking, I've seen that you've already contacted our Customer Support Team. However, you'll need to reach out to them again to have this investigated further and provide a resolution. Here's how:
- Log in to your QuickBooks Online (QBO) account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion of your concern, then click Continue.
- Choose a way to connect with us.
Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.
In the meantime, you may use your old phone, a laptop, or a computer to open your PDFs.
I'll share this resource to guide you about QBO mobile app features supported on different devices: Compare mobile app features.
Your patience is appreciated as we investigate this matter. I'll be here to lend a hand if you have other concerns about managing your expenses on your mobile app.
