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Replying to:
3H
Level 2
β€ŽMarch 25, 2019 03:37 PM

QB starts without being requested.

We have two people with separate/individual Windows accounts/log-ins using a single Desktop Windows PC. Only one of the people does the accounting using QB. Now no matter which person opens their account; QB launches itself automatically in a new window on their individual desktop without being requested. This is very annoying and suggests that some setting was changed in the process of doing the new QB revision.

 

I have been to the user forum and have done the following suggestions:

First,

  1. Go to your "Task Manager".
  2. Select the "Processes" tab, and click on the "Name" header to sort the processes alphabetically.
  3. Locate and select "QBW32.EXE", and select "End Process".


Next, suppress the desktop while starting QuickBooks. This enables you to open a company data file without any windows open.

NOTE:  This did not resolve the issue.

 

My results to this suggestion

This did not do the job.  I also used the <QuickBooksDesktopInstallDiagnosticTool > and the Repair Rebuild tool in QB.  None of them has resolved the unrequested opening of a QB Window in both of the individual Windows accounts.

 

FWIW:  When the QB window opens, it is empty except for the box for selecting which company is to be opened.  That box has a notice at the top that says is "No Company Open".

 

Additional information:

This did not do the job.  I also used the <QuickBooksDesktopInstallDiagnosticTool > and the Repair Rebuild tool in QB.  None of them has resolved the unrequested opening of a QB Window in both of the individual Windows accounts.

 

FWIW:  When the QB window opens, it is empty except for the box for selecting which company is to be opened.  That box has a notice at the top that says is "No Company Open".

 That was where I've ended up.
 
Since this problem raised it's ugly head shortly after the Win 10 v1809; I did one little test on a hunch.  I made MS Internet Explorer 11 unavailable in the system settings and restarted the the system.
Upon opening my User desktop; QB tried to open un-commanded; but through an error message about not being able to open dues to the unavailability of MS Internet Explorer.
 
Internet Explorer 11 has been deprecated by Microsoft for some time now.  I'm suspecting that this is a bug caused by a bunch of old underlying QB code that uses old Microsoft IE 11 calls and thus is messing up when running under the latest Windows Update.

Can anyone make suggestions on how we can resolve this issue?

Thanks.

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