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@panaviewmanagem
Level 3

QuickBooks debit card got blocked - how to get support? Phone number given is not an option - too long wait times.

I had a DocuSign subscription renewal charged on QuickBooks debit card, but the card services suspected fraud, so they sent me a text to approve the transaction, I answered Y. Next day DocuSign tried to charge the card again - same thing, I get a text of suspected fraud, I approve again. Next day same thing, until I got a text that the card is now restricted, call (xxx) xxx-xxxx. I tried to call - wait times over 1 hours. Now the card is completely unusable and I am having to move all the auto-pay services to a card from another bank. Is there a way to get reasonable support to unblock the card? Is this a known issue with QuickBooks debit cards, shall we stay away from those?

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