Hello there, Colinapopka.
I understand the importance of having the swipe card feature in QuickBooks Online(QBO) in alignment with your business needs. Let me help you by guiding you to our live support team.
Since the Community is a public forum, we can’t access any information in your account or share classified information. Our experts can examine your account in a secure environment and give updates regarding this matter. Rest assured that our product engineering team is committed to finding a solution and resolving this problem at your earliest convenience.
To reach our support team, you can follow the steps below:
- Log in to your QBO account.
- Click on Help (?) at the upper right corner of your screen.
- Tap on Search, then select Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team:
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
You can also reach them by clicking on this article and following the exact steps depending on your product: Contact Payments Support.
I appreciate your patience while our team is finding a resolution to fix this matter. If you have further inquiries or any other QuickBooks-related questions. I'll be here to answer them at any time.
