Thanks for all the help.

I have already reached out for support from you because your software has ongoing issues.  Then you state you know there is a problem but want the me…the customer to reach out further.

It would be good for you guys to handle the list of things you ask the customer to do when your software is the problem.
1. You can put my name on your list,

2. You can chat with somebody about resolving the issue.

3. You can contact me when you have the answer