Hello there, NET2019. 

Yes, the delays you encountered may be caused by the upcoming update in QuickBooks Desktop (QBDT). This update will impact users of QuickBooks Desktop 2021 and earlier versions and will result in service discontinuation after May 31, 2024. In addition, access to live support, and receiving the latest critical patch and updates will be unavailable. Thus, upgrading to the latest version of QuickBooks Desktop will help prevent any potential issues and ensure you have access to the features and support.

Furthermore, you can view this website to learn how to upgrade to a newer version of QBDT within the program: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

Keep us posted if there's anything else you'd like to ask us, and we'll make sure to help you in any way we can. 

Please keep us notified if you have further concerns. We will do our best to address any issues or inquiries you may have. Stay safe.