The other thing that is bad about the e-mail features is that you only get one template per type (example an Invoice memo).  And templates within the old version of Outlook have now disappeared, so you can't store alternate memo's there.  And composing a message in QB jams your Outlook so you could only use those templates if you copied them before you started your message in QB and paste it in there and then hope that it doesn't mess up the message box.  And forget trying to add your signature if you're editing if it wasn't there before.

Yes, I could e-mail my invoices directly out of Outlook, but I would then have to save the file as a PDF manually instead of having the automatic attachment, lose the trail that automatically records sent items in QB, and I'd also lose the payment link that some of our customers rely on. 

Wait...the failing of the Scan Manager was on purpose?  I thought it quit working because my printer was old.  I have to scan any documents that we get in the mail and then save and drag the file into QB because I can no longer scan directly in QB.