I'm having the same issues. Called for support and spoke with "Jennifer" she seemed clueless on the issue. She said to clear cache and if that didn't work she didn't know what to do, she seemed real puzzled.  Web based doesn't work either to produce receipts on mobile device in the field. The screen just bugs out.  We currently have no way to generate receipts in the field and the Quickbooks representative I spoke with didn't give any indication they were doing anything about it.