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Replying to:
CamelleT
Moderator

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I hear your sentiments, Teletoast. Let's figure out why your line items are dragging while trying to select text.

 

First off, may I know what transaction you're trying to edit? If you're referring to line items on your invoices/estimates, you may be using the new layout experience. It could be the cause of why you can drag the line items when selecting a text. To avoid this from happening, we can switch to the old interface. For visual reference, I've added screenshots below.

 

For Invoices

invoice.PNG

 

For Estimates:

estimates.PNG


However, if you're already in the old layout and experience line items dragging, accumulated cache files in your browser may cause these. To sort this out, We can do some basic troubleshooting steps. Start by opening a private browser or an incognito window on your QuickBooks Online (QBO) account. Based on your browser type, please refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

After signing in, go to your line items and select a text to edit. If this resolves the problem, return to your default browser and clear the cache to refresh the page. Alternatively, you can also use other supported browsers

 

Here's a reference to help you personalize your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Just add a reply to this post if you need further assistance managing your line items or invoices in QBO. I'll be around to help.

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