I appreciate you returning to this thread and providing an update about your concern, @Roland12.
Currently, there's a report or similar cases about the issue of being unable to attach files in QuickBooks Online (QBO).
I understand the importance of attaching files in QBO. For now, I recommend contacting our support team so they can add you to the affected users list.
Here's how:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
For more detailed steps, please refer to this article: QuickBooks Online Support.
In case you need more information about the supported file type for attaching a document, refer to this article: Add or Delete attachments in QBO.
I'll also add this article to guide you in reconciling your accounts so they always match your bank and credit card statements: Reconcile an account.
Thank you for your patience regarding the issue of being unable to attach files in QBO. Our team of engineers is working diligently to find the best solution to this problem. If you have any further concerns, please feel free to leave a comment below, and I will do my best to address them.
