Thank you for posting here in the QuickBooks Community space, tc. I understand the importance of the swipe functionality to your business.
When we experience unusual situations while using QuickBooks, we can perform a few basic troubleshooting steps to remove the app's issues. We can open your account using an incognito or private window.
To begin, make sure your Bluetooth is enabled. Bluetooth card readers only connect to Bluetooth-compatible devices. Then, turn your mobile card reader on/off, and press and hold the power button on the side of the device until it's green. You can take out the device from its dock before you press the power button.
Afterwards, we download and install (OS) updates on:
Apple device
- Launch your App store, then select Updates.
- Choose Settings, then General.
- Tap Software Update
Android device
- Select Settings, then About device.
- Tap Update, then Check for Updates.
- Press Install.
If the same thing happens, we can disconnect and reconnect the card reader. From the QBO Mobile App:
- From the home screen, click the gear icon.
- Select card readers, then the card reader to disconnect.
- In the reader actions, choose disconnect reader.
- Then hit reconnect reader.
However, if the issue persists, I recommend contacting our Payments Support Team. They have ample resources and tools to assist you with finding a fix to this issue and provide you with the necessary information.
In the meantime, we can key in your card info manually. This way, we can continue charging your customer for the services rendered.
Here are different resources to help you check when QuickBooks deposits customer payments into your bank account and earn about QuickBooks Payments card readers and the programs or apps they work best with:
We appreciate your understanding and efforts in taking the time to post here in the Community forum. If you have any QuickBooks-related concerns, comment below. Take care!
