Good afternoon AVIDPgh,

Thanks for giving us that update! Since the issue persists, let's connect with our experts so they can screen share in a secured environment, double-check some settings, and escalate the case if necessary.  Here's how:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Enter the necessary information and click Continue.
4. Choose a way to connect.

If you should have any questions, I'm just a click away. Take care.