Hi there, @s1b.
I appreciate your for performing the troubleshooting steps provided by my colleague. Let me direct you to the best possible help.
Since the troubleshooting was unable to help you fix the issue with your Purchase Order (PO) Item listing, I recommend contacting the QuickBooks Online (QBO) Care Team. They can pull up your account in a safe environment and help you find a fix.
Here's how:
- Click the Help (?) icon.
- Select the Search tab. Then, Contact Us.
- Choose a general topic where your concern falls. Or, click Ask about something else.
- Explain your issue in words. Once done, tap Continue.
- Pick how you want to connect with us: Chat or Callback.
For future reference, here is an article that you can visit about entering a vendor credit and applying it to your transactions: Enter vendor credits and refunds in QuickBooks Online.
Leave a comment below if you have additional questions about PO. I'll be willing to help. Keep safe always
