Thanks for coming back to this thread, Skyball13.

I appreciate you for following the steps provided by my colleague. To assist you better, I need to gather some information. Could you please tell me the exact error message you are seeing on your screen? You can also walk me through the steps you did to receive the message and attach a screenshot in your response. Any additional details concerning the problem you're experiencing would be helpful for me to provide you with the best support and the most accurate resolution.

Your cooperation is greatly appreciated. I look forward to hearing back from you soon so we can resolve this matter as quickly as possible.