You deserved to be heard, Laurie.

No worries, I know the possible reason why you're still experiencing the empty window and I've got some ways to help you achieve that.

Firstly, you have to change the display settings in QuickBooks Desktop.

Here's how: 

1. Close QuickBooks Desktop.
2. Open the Windows Start menu.
3. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Go to the Compatibility tab.
6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
7. Select Apply and then OK.

Once the empty window is still there, let's adjust your view preferences in QuickBooks Desktop and change your Windows display settings.

Alternatively, you can also use this shortcut key ALT + F4 for the window pop up to be closed.

If the issue still persists, I'd suggest contacting our QuickBooks Support team to add you to the list of affected users and be informed promptly once it's resolved. 

To do this, here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/ Contact Us.
3. Select Contact Us.
4. Enter a summary of your concern, then select Continue.
5. Sign in to your Inuit account and select Continue.
6. From there, click Continue with my account.
7. We'll email you a single-use code. Enter your code and select Continue.
8. You can either choose Chat with us or Have us call you.

Lastly, I've added a resource for you to be able to learn on how to use one of the tools in fixing issues in QuickBooks Desktop: Fix company file and network issues with QuickBooks File Doctor.

If there's something else that we can do for you using QBDT, don't hesitate to reach out to us again. Stay safe and have a good one.