Hello there, CCloud1. I appreciate the attached screenshot. I'm here to ensure that the deposit will show in your transaction list tab.
Once you include the donations with other entries in the deposit, the transaction will still show in the Transactions List under the Donors tab.
Based on the screenshot, it shows that no transactions are displaying. To isolate the issue, let's open the deposit and ensure you've selected the appropriate customer in the Received From column.
If the issue persists after checking, let's open your QuickBooks account in a private window to rule out browser-related issues. Here are the keyboard shortcuts:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you can now view the bank deposit, return to your browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.
Furthermore, I'll be adding these articles to help you manage your transactions and guide you in reconciling your account in QuickBooks Online:
I'm always here for you whenever you need assistance regarding bank deposits and your donor's transaction list. Enter any queries you may have by clicking the reply button below.
