I completely understand the inconvenience you're facing due to the changes which affect the functionality of accepting swiped cards for POS transactions, Clockguy & flytint. I'm here to provide some insights on this issue.
Please know that the card readers are designed to be compatible and functional exclusively with the QuickBooks GoPayment app, QuickBooks Online mobile app, and the QuickBooks Desktop 2021 and its newer versions. Thus, if you're using another version of QuickBooks, the card readers may not work. For more details about the card reader compatibilities, check out this article: QuickBooks Payments card reader features and compatibility.
On the other hand, if you're uncomfortable using your mobile devices to process customer card payments, I suggest sharing your feedback with our Product Development team. It can help incorporate this feature into the QBO desktop app and enhance your overall user experience. Here's how to send one:
- Click the Gear icon, then select Feedback.
- Enter your comments or product suggestions.
- Once done, click Next to submit feedback.
Furthermore, you might consider visiting these references in the future if you'd like to manage your customer's card payments using other QuickBooks products:
As always, feel free to reach us if you need help processing payments and other QuickBooks-related concerns. Our forum is available and ready to offer assistance and support whenever you require it.
