I can only imagine how challenging that situation must have been for you, Rstephens.
Usually, clearing the browser cache and accessing QuickBooks Online to a supported browser can help rectify the issue. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
If you're able to log in, clear the browser's cache. It deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue.
If the issue persists, I recommend contacting our phone or chat support team. They have tools to investigate the cause of this and provide additional solutions to fix the problem. I've included the steps to contact support below.
- Go to the Help (?) icon at the top.
- On the Assistant tab, click Talk to a human.
- Enter "unable to log in" in the Type something field, then click the Send icon.
- Click on I still need a human.
- Select Get help from a human.
- You can either select Chat with us or Have us call you.
I appreciate your patience as we work through this. If you have any other concerns or questions about managing your vendor transactions, please don't hesitate to add a comment below. I'll be glad to help you out.
