Good Afternoon, @kg32. 

It's great to see you back in the Community! 

With the details you gave, I recommend using a private browser or incognito window to help eliminate any errors or glitches that could be occurring in the system. Here's how depending on the browser session you're using: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer/Firefox: Ctrl + Shift + P 
• Safari: Command + Shift + N 

If this works, go back to your regular session and clear your browser's history. If not, try another support browser. 

Come back and let us know how these steps went for you. I'll be just around the corner when you're ready!