Thanks for joining us here in this thread, APSeac.

I appreciate your efforts in following the troubleshooting steps shared by my peer above. Let me make it up to you by ensuring you get the best help available so this gets sorted out immediately.

Usually, the steps provided above fix common browser-related issues while using the QuickBooks Online (QBO) program. I've also checked the QuickBooks status page to verify if there's an ongoing investigation, but I haven't come across anything with system issues.

Since the issue persists after using an incognito mode and different browsers, I recommend contacting our Technical Support Team since we'll need to collect some personal information to pull up your account, which I’m unable to perform here in the Community to protect your security because it's a public forum. They'll be able to perform a screen-sharing session to investigate this behavior further. Here's how:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

Please take note of our business hours to ensure we can attend to your needs.

You'll also want to check out these articles if you need to enter a new item in QBO:

• Add product and service items to QuickBooks Online
• Add inventory products in QuickBooks Online

If you have further questions or concerns about managing your items in QBO, please don't hesitate to let me know. We are available 24/7 to answer all of them. Have a good day ahead!