Hello there, @AriaMD.
This isn't the experience we want to you have when using the program. It's possible that this has something to do with the browser you're using when you send your Purchase Orders inside QuickBooks Online (QBO). Since you tried to edit the CC address but was not able to do so, we recommend performing some basic browser troubleshooting method. Feel free to use these shortcut keys to access your account in a private or incognito Window:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try modifying the CC address again. If it works, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also consider using other compatible browsers if the issue persists. See this page for more details: System requirements for QuickBooks Online products.
If the issue persists, we recommend contacting our Customer Care Team so they can check your account in a secure environment and conduct further investigation to determine the root cause of the problem. Check this page for more information: QuickBooks Online Support.
On the other hand, here are some articles to help you convert PO to expenses and keep track of your transactions inside QBO:
Feel free to visit the Community space anytime or comment below if you need help managing purchase orders inside the program. It'll be our pleasure to assist you right away. Keep safe.
