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Replying to:
JorgetteG
QuickBooks Team

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I understand the significance of accessing your QuickBooks Desktop, @kreydt523, and I'm here to assist you in achieving that.

 

May I know if you're getting any specific error when attempting to log in to your QuickBooks Desktop? Any details are much appreciated to help me figure out the root cause of the issue.

 

In the meantime, let's reset your password together so you can get back to your business as soon as possible. 

 

If you're experiencing difficulties accessing your company file as an administrator, please take the following actions:
 

For QuickBooks 2020 and later:

 

  1. Open QuickBooks and open you company file.
  2. Click I forgot my password on the sign in screen.
  3. Select an email then select Next. We'll email you a token to reset your password.
    Note: If you don’t see your email address, select Don’t see your email in the list above? and follow the onscreen instructions.
  4. Enter the token from your email.

 

For QuickBooks 2019 and earlier:

 

  1. Open QuickBooks Desktop. From the login window, select I forgot my password.


     
  2. Fill out the necessary information, like the license number, name, email address, phone number, and ZIP code on the form.
  3. Review the information, then select OK. You'll get a code to the primary email listed in your CAMPS.
  4. Once done, QuickBooks will guide you through creating a new admin password.
     

If it doesn't work, double-check your info. Check for any typos and confirm the info matches with what's in CAMPS. You can also utilize the Automated Password Reset tool

 

In the event that you are unable to access your Intuit Account, check out these helpful articles: 

 

 

I'll be monitoring this conversation closely and I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I will respond promptly once I have the additional information.

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