Thank you for visiting the Community today, SUVCW.
I acknowledge the inconvenience caused by this error, which has affected your workflow and prevented you from transferring your transactions to QuickBooks Online (QBO). Allow me to guide you to the appropriate channel where your concerns can be addressed promptly.
The error message indicates that the lists you're trying to use are inactive. Please review the items mentioned above and ensure that they're active.
We'll need to conduct a thorough troubleshooting process to pinpoint the cause of the error. However, this will involve accessing your company and transactions.
The security of our customer's data is our top concern, so I recommend contacting our QuickBooks Online (QBO) Care Team again. Share the case number from your last chat or call so our specialists can go over the notes. Then, continue troubleshooting from where you left off.
To get the contact details:
- In your company, tap the Help icon in the upper right to display the support window.
- Choose the Assistant tab and enter a brief description of your concern in the Type something bar.
- Press the Get help from a human link to see more options.
- In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.
Additionally, you can follow the instructions in this article to reactivate items and lists: Edit, delete, and restore list elements in QuickBooks Online.
Make sure to categorize and review your transactions accurately for a well-organized record. In case you need more comprehensive instructions on how to integrate the Square app with QBO or have any commonly asked questions about the process, you may find these informative articles helpful:
Should you require further assistance or have any additional concerns about your Square transactions, let me know in the comment section below. I'll get back as soon as I can and help you. Have a good one, SUVCW.
