Agree.  Support is mostly being passed around from one department or person to another and On Hold!   Mostly when I do get a real person, I can’t understand them.   Having a hearing loss and wearing hearing aids is not fun and when trying to get answers on valid questions, it is so frustrating. Cost goes up, but I can’t raise my prices or I loose my clients (even long-time clients which most of mine are).  Support is not a recording, pressing buttons.  Support is handled by REAL live people that give honest answers!