I can help import data to QuickBooks Online (QBO), Arno.

Beforehand, did you run the QuickBooks Tool Hub before migrating the file? It can help resolve potential issues with your QuickBooks software, making the process smoother and more successful.

Additionally, if your QBO file is less than 60 days old and using QuickBooks Online Plus, Essentials, or Advanced, you can clear all your data, but be aware that this action is irreversible.

To purge the data, follow the steps listed below:

1. Log in to your QBO account.
2. Change the URL to include /purgecompany.
3. Example: URL shows https://...qbo.intuit.com/app/homepage, change to: https://...qbo.intuit.com/app/purgecompany.
4. The next screen will provide a summary of the items to delete.
5. Type YES once the data gets deleted, then click OK.
6. Click Wipe Data once your selections are complete.
7. Once done, you'll return to your home page.

If it's 60 days old or older, you'll have to cancel your account and start a new subscription.

To start a new account:

1. Go to https://quickbooks.intuit.com/choose-country/.
2. Fill up the User ID and password.
3. You can use the same user ID and password you previously had.

For more details, check this link: Delete your data and start over.

Also, Chinese characters may gamble because QuickBooks Desktop (QBDT) 2012 is compatible with Windows 7 or 8. Consequently, when converting the file, the Windows settings in the Migration Tools may not support Multi-language.

You'll want to upgrade your data from 2012-2015, 2015-2019, and 2019-2021 and convert it to QBO. However, the only available trial version of QBDT is the most recent one (QBDT 2024). To help you get a code to download the trials, I highly recommend contacting our Customer Support Team. They can provide the details and assist you in the upgrade process.

 Here's how;

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support.

Alternatively, you can look for a third-party migration tool to help import the file. You can find one by visiting this website: https://quickbooks.intuit.com/app/apps/home/.

I've added this article to learn more about what information you can import in QBO: Common questions about importing data to QuickBooks Online.

Furthermore, visit these resources to get more ideas about managing invoices, payments, and customers:

• Invoices and payments
• Topics about your company's income and customers

I'm only a post away if you need more help importing data into QuickBooks. Take care.