Getting the correct customer balance is essential indeed, @Reschen. We can have a specialist assist you in resolving your invoices.
I understand you've written off invoices and deleted credit memos. Since there's still an open balance, I recommend contacting our Support Team. They can help verify what happened to the transactions and provide fixes.
Here's how:
- Go to the Help icon, then select QuickBooks Desktop Help.
- Press Contact Us.
- Enter a description of your subscription concern, then click Continue.
See this article for our operating hours to contact us promptly: Contact QuickBooks Desktop support.
Scan this article for other ways to handle customer settlements: Record an invoice payment.
Save this guide to keep the customized report available for the future: Create, access, and modify memorized reports.
You can always reach out to us for other QuickBooks concerns you may have. We'll be around to assist you.
