Thank you for coming back to the Community, gwmtreas.

I understand the challenge of not being able to get the help you need, especially when dealing with important issues.

We appreciate you bringing this interaction to our attention. Please know that we've provided feedback about your concern to our next level support based on your most current interaction with our phone support, and the case that was created.

If you still experience a lack of customer service, take note of the case number, date, and time of the interaction. Then contact us via phone or here in the Community and we'll pass it along on your behalf.

Should you have other concerns or questions about the product or customer support, don't hesitate to visit the Community again. I'll get back to help you the best that I can. Have a good one, gwmtreas.