Thanks for the additional details you've shared, Glen. Allow me to point you in the direction that will provide you with the help you need.
Upon checking here on my end, there's an ongoing investigation regarding the issue of scanning barcodes. To ensure that you stay informed about this investigation's progress, I recommend contacting our Customer Care Team. By doing so, you will be listed as one of the affected users and receive timely updates regarding resolving this issue.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us
- Select Contact Us.
- Give a brief description of your issue, then choose Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Select to chat with us or Have us call you.
As a workaround, please manually edit the quantity for now.
Additionally, you can run an inventory report to get an overview of your stocks.
We appreciate your patience while we resolve the issue as soon as possible. Please feel free to reach out to us if you have any concerns regarding inventory tracking.
