@GlinetteC thanks for your response. After 3 unsuccessful attempts at resolving this on the phone and screensharing, I opened this community article: https://quickbooks.intuit.com/learn-support/en-us/other-questions/connect-to-square-app-by-intuit-do...

I received a much better response there as opposed to phone customer service, that wasn't even aware of the Square app vendor or how it works. Worse, they refused to escalate to someone knowledgeable - a very frustrating thing. 


The quetsion still stand? Is it reasonable to request an agen'ts ID? How else can there be follow up to bad service? QBO/Intuit leadership may not even be aware of bad customer service trends until too late. I am only trying to help keep a good product going.