Thanks for joining the thread, @Jumayau. I'll share information about the export data option under tools in QuickBooks.
The outdated stored cache can affect the performance of the program. I recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue.
Incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + N
If the submitted form shows, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative.
Also, make sure that you have access when exporting your data. This way, you can access all the accounting features in your QuickBooks account. To learn about the various options for user roles and access permissions, please refer to this link: User Roles and Access Rights in QuickBooks Online.
However, if you're using QuickBooks Online Payroll (standalone payroll) the option to view the Export menu under Tools is unavailable. You can only export your data by going to the Payroll Settings. For more details, see this article: Export your payroll data into QuickBooks.
Additionally, I'll be sharing some resources that will guide you on how to move your books and run basic reports in QuickBooks:
If you have any other questions about exporting data or any other QuickBooks-related concerns, please feel free to visit us again. Have a great day!
