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Replying to:
BettyJaneB
QuickBooks Team

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I appreciate you trying the steps given above, @pkaiser.

 

Allow me to step into this conversation and help share some information to get this data issue sorted out.

 

We can try repairing your QuickBooks to help check if the issue is program-related.

 

Let me guide you how:

  1. Restart your computer to close unnecessary programs interfering with QuickBooks.
  2. Create a backup copy for your company file.
  3. Select Start and then Control Panel.
  4. Select Programs and Features. If necessary, choose Uninstall a program.
  5. Select QuickBooks in the list of programs and choose Uninstall/Change.
  6. Select Continue, then Next.
  7. Select Repair then Next. Wait for the Repair to complete.
  8. Choose Finish. Restart your computer if prompted.

Once done, make sure to download the latest QuickBooks release and the latest payroll tax table when you open QuickBooks.

 

For more insights about this process, please refer to this link: Fix QuickBooks Desktop.

 

However, if the same thing happens, I'd suggest performing the reboot.bat process. This can help fix file issues on your QuickBooks.

 

Here's a great article that can walk you through the process: Run Reboot.bat.

 

If you need additional assistance with this concern, please feel free to reach out to our Customer Care Team.

 

Please know that you've got me here in the Community if you have any other questions about this concern. I'm always here to help you out. Wishing you all the best!

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