We appreciate you letting us know about your current situation, Victor. We'll point you in the right direction to help you address this and access your sample company file inside the QuickBooks Desktop (QBDT).
Before we proceed, know this isn't the experience we want you to have when using the program. We recommend contacting our Customer Care Team so they can conduct further investigation and help you fix the error you encountered when using QBDT. We'll write down the steps to get you going:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
7.Select to chat with us or Have us call you.
Please see this handy article for more details: Contact QuickBooks Desktop support.
We're also providing these articles to help you address common errors inside QBDT and secure a backup copy for emergency use:
You can click the Reply button if you need help accessing your data or have any additional QuickBooks-related queries. We'll make sure to be around to provide further assistance. Stay safe.
