I can only imagine how challenging this situation must have been for you, Lisalewisgale1, especially not being able to use the scanner. 

Let me make it up to you by ensuring you'll be added as one of the affected users regarding this issue.

At this time, we have an ongoing investigation about the TC21 Zebra Scanner in the QuickBooks Desktop mobile app doesn't increase the quantity. I understand the hassle it brought on your end. In the meantime, I suggest manually adding the quantity of the items rather than scanning the barcode.

Please know that our engineering team is actively working to resolve this issue as soon as possible. I recommend contacting our QuickBooks Support Team to check the status of the investigation and to receive updates if any new information becomes available.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.
   
   

I appreciate your patience on this matter, Lisalewisgale1. Please keep us posted if you need additional assistance managing your books.