Hi there, kylie8.
After conducting a thorough check on the ongoing investigation and verifying that it is still in progress, our engineering teams are working diligently to gather all the necessary information and resolve the issue immediately. Rest assured that your concerns are being taken seriously, and every effort is made to rectify the problem as soon as possible. In the meantime, I recommend contacting our customer support team, who can assist you with any questions or concerns. They can also add your company to the affected list, keeping you updated on the progress of the investigation.
Here's how:
- Click the Help menu in the upper-right-hand corner and click Talk to a human.
- Type in "Talk to a human," then press Enter.
- Look for I still need a human and click on it.
- Choose Get help from a human.
- Pick between Start a chat or Get a callback.
To learn more about managing employees in QBO, consider checking out these articles:
If you need further assistance changing the employee's address, please don't hesitate to contact us here in the Community. I'll be available to provide additional help. Have a wonderful day!
