Hi! 

I've just opened a new business, but I've been using QBO for nearly a decade with another business. Since my business is design-focused, I'd like to control the look of my invoice and make it customized beyond what is offered through QB's invoice templates.

In my other business, I've always created my own template in Word and then uploaded through the Import option, but this option doesn't seem to be available in this instance of QBO for my new business (same service level):

I tried asking for Help through QB, and the person I chatted with either didn't understand or couldn't give me an answer. What happened, or is there something I'm missing?

Thanks in advance for any insight here!