Wow, all I can say is WOW..  Intuit hires untrained and less than knowledgeable staff that simply do not listen to what is being requested by ALL the users that have posted here.  ANYONE, can search Google for answers!  "Specialists" continue to regurgitate the SAME WRONG Google search steps.  Please LISTEN to what the users' request as they know more than ANY Intuit "Specialists". Personally, any "Specialist" on this support page, would NEVER be employed by me.  DO YOUR JOB!