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MariamMeem
Level 1

Custom field not saving value in QBO

Hello,

I have set up a vendor custom field (type=number), and while I can see it and fill it, it saves the value randomly. So I can save, exit, and return to the vendor 3 times before the value is actually stored in the system. I have tried filling that field both from the vendor view and from the transaction view and I witness the same behavior in both.

The behavior is so random. I tested changing a saved value, and ended up losing it altogether again.

Has anyone faced this? Any tips?

Worth noting that I have played with 2 custom fields in the vendor view and one of them is more consistent than the other, although both are not reliable!

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